Frequently Asked Questions

How do I wash my reusables?
For best results, wash cold with like colors and tumble dry low or air dry. Items will last longer when washed by hand, but don’t be afraid to toss them in the washing machine for a more rigorous clean.
When washing face masks, as recommended by the CDC, please wash with hot water and dry on high heat.
How do you store the dirties until laundry day?
The thought of storing used TP until laundry day may seem daunting, but rest assured it's very simple! Most of our customers have a small basket or wet bag beside their toilet and after use they are placed directly into the bin. Since there is air flow in the bin, there is virtually no smell whatsoever. This is why we recommend this method. Putting them in an air tight container may seem better, but it can hold in the odor which makes dumping them into the washer an unpleasant task.
Why are reusables better than disposables?
Switching to reusables may mean a little more of an investment upfront, but the cost is not reoccurring so they quickly pay for themselves, unlike disposables that you are constantly having to replace and buy more. Reusables also help decrease the amount of garbage you create and as a result lower your carbon footprint.
Can you use fabric softeners?
Technically yes, but do we recommend it? NO! The use of fabric softeners can leave a coating on your reusables which makes them less absorbent.
How long do Unpaper Towels last?
Many, many, many years. Once they do bite the dust, no need for garbage, feel free to toss them in your compost!
Is it normal for my reusables to start pilling after the wash?
Yes, it is completely normal! This is how cotton flannel washes, and actually helps our products perform better.
Can I cancel my order?
Orders may be cancelled within 24 hours after the order has been placed if it hasn't shipped yet. Email us at and we will cancel your order if requirements are met.
What are your shipping rates?
Shipping is automatically calculated at checkout and is based on weight and destination of the package. You can preview different shipping options before you place your order.
Do you offer wholesale pricing?
We definitely do! We love wholesale and would be so excited to work with your awesome business. Send us an email with a little bit about your business to or send us a message here and we will get back to you with our line sheet and info on how to place an order.